Q: How does Backstage Advantage work?
It’s simple...Backstage Advantage rewards you for booking your travel with Stage and Screen. Every time you make a booking with us, you earn points. And when you’ve accumulated enough points, you get to go shopping on us! You can shop from our online catalogue at http://backstageadvantage.com.au for a fantastic range of items – everything from cosmetics, to electronic goods, to homewares and lots more. The more you book with us, the more points you earn and the better the rewards!
Q: Is there any cost?
A: The beauty of Backstage Advantage is that there’s absolutely no cost to you or your company. This club is all about rewarding you for being a loyal Stage and Screen client. All you need to do is keep booking your travel with us!
Q: Are there other benefits?
A:Yes, lots of them! Backstage Advantage rewards you personally with a huge range of great ‘gift’ items. But it also offers you:
Q: Why is Stage & Screen offering you rewards?
A:Because we value your business, and we value you. We understand that you must juggle a multitude of different needs for different people, and we want to acknowledge your hard work. BackStage Advantage has been designed to do just that - reward you for your efforts, and thank you for bringing your business to us.
Q: Does our company get rewarded, or just me?
By being part of Backstage Advantage, you’re helping your company to save more on its travel. That’s because the more you book with Stage and Screen, the higher your company’s travel policy compliance will be. And that creates both immediate and long-term travel savings for your business. There’s also productivity gains, because booking with us ensures consistency and time savings in your overall booking process!
Q: Does my Backstage Advantage membership still apply if I change jobs?
A: Yes, you can take your membership with you if you move company. To ensure your membership is ported correctly, you should notify your account manager within one week after you leave your current company.
If you are leaving your current company, you have the following options:
If you do not make this request within the one week period, your account will be closed off and your points may not transfer to your new account.
Q: Will I earn the same number of points for every booking?
We have an earnings scale that rewards you with 60 points for every $1000 worth of travel you book. So the more you spend on a booking with us, the more points you earn.
It's simple! Points are earned on all travel booked through Stage & Screen and are calculated on total turnover of each invoice.
For every $1,000 spent on travel booked through Stage & Screen you will receive 60 Backstage Advantage Loyalty points. This amount will be pro-rated across all transactions on your invoice.
Example Point Earning Criteria:
| $'s Spent | Points Earned |
| $100 | 3 points |
| $500 | 30 points |
| $1,000 | 60 points |
Q: What are pending points?
A: Pending points are bookings that you have booked through Stage & Screen but have either not been paid or travel is not yet complete.
Q: When do my points become ‘redeemable’?
A: Bookings become redeemable once the two below conditions are satisfied:
1. The travel itinerary is complete.
2. The booking has been paid infull.
Q: Where can I track my points balance?
Online at http://backstageadvantage.com.au. You can keep tabs on your points at any time by simply logging in using your membership number and password. The points you earn on each booking will show up in your account once the booking has been completed and reconciled.
Q: How do I make sure that points are credited to my BackStage Advantage account correctly?
A: To make sure every booking you make is captured and converted into points, we suggest the following:
Q: What if I change or cancel a booking?
A: Each month, your Stage Account Manager will update our Backstage Advantage team with details of any changes. You’ll earn credit points only for the bookings that are completed and reconciled.
Q: What do I do if the Advantage points In my account do not seem correct?
A: Please contact BackStage Advantage team at ‘info@backstageadvantage.com.au’ with your membership number and booking reference/invoice number. Once these details have been received the team will investigate and endeavour to respond within 3 working days.
Q: How soon are points credited to account after I earn them?
A: Please allow 1 month from the time your invoices are fully paid and travel is complete for your points to display as ‘redeemable’ in your BackStage Advantage account.
Q: Is there an expiry date on my points?
A: Every time you make a booking and earn Backstage Advantage points, those points can be used until 31 December the following year. That gives you loads of time to go shopping!
Q: How do I order and collect my reward gift?
A: Once you have enough points to redeem in your BackStage Advantage account, simply complete the following steps to redeem:
For delivery, you don’t need to do anything! Once you’ve shopped online and ordered your reward, we’ll courier it to your preferred address within 28 days.
Q: Is there a limit to how many reward products I can claim?
A: Not at all. If you use up all your points in one shop, you just start earning them again as soon as you make your next booking with Stage and Screen. As long as you keep booking with us, we’ll keep rewarding you!
Q: Can I redeem rewards for cash?
A: Unfortunately no - rewards cannot be converted into cash and are not transferable.
Q: Do travel rewards include all costs?
A: Generally yes. In some cases you may need to pay small taxes and government charges, but nothing more.
Q: What if my reward arrives damaged?
A: We hope this never happens, but if it does, just email our Backstage Advantage team at info@backstageadvantage.com.au and we’ll arrange for your reward to be repaired or replaced.
Q: How long will it take for my reward to be sent to me?
A: Please allow up to 28 days for verification of your claim and the delivery of your reward.
Q: Can anyone else in our company join Backstage Advantage?
A: As long as they are a travel booker, yes. In fact, the more bookers in your team who join our club the better – both for them and for your company.
Q: Can anyone else use my allocated membership number?
A: Your allocated membership number can only be used by you and is non–transferable.
Q: Who can I contact for further details?
A: You email Backstage Advantage team at info@backstageadvantage.com.au for assistance with any queries!
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